British Airways Excellence Award 2017

02-05-2018

Two of the treasures of the Duetorrihotels Group win the British Airways Excellence Award 2017. The hotels have been awarded by international customer evaluations on quality and services, collected by British Airways and by the independent Reevoo agency, with a score of 9.1 out of 10.

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A major international accolade for two of the jewels in the crown of the Duetorrihotels Group, a leader in the Italian hospitality industry. The Bernini Palace in Florence and the Due Torri Hotel in Verona have received the 2017 Customer Excellence Award from British Airways, the UK’s largest airline. This coveted award is presented annually based on feedback from international guests who evaluated their hotel stays, focusing on location, service, cleanliness, and sleep quality, and assigned an overall score. Their opinions were collected by British Airways Holidays and the independent and impartial agency Reevoo. The Bernini Palace and the Due Torri Hotel, set in the exceptional setting of two of Italy’s most visited cities of art, have demonstrated a true ability to “tune in” to their guests’ desires—their absolute winning feature.

They are located in the heart of the cities, a few steps from the most fascinating monuments of Florence and Verona are characterized by an extreme attention to luxury detail, found in the quality of the reception, furnishings, services. Their success gives prestige to the entire Group, whose excellent reputation - in 2017 won the prestigious World Luxury Hotel Awards - is also due to the enhancement of the individual "personalities" of the hotels, each with its own identity and its heritage of works of art and relations with the territory. Duetorrihotels has four historic buildings in the heart of the main Italian cities of art: in addition to the aforementioned hotels in Verona and Florence, the Grand Hotel Majestic "already Baglioni" in Bologna and the Hotel Bristol Palace in Genoa.